INSTRUCTIONS: Please complete this form in its entirety
(all fields must be completed in order to submit this form) and hit the
"SUBMIT" button at the bottom of the form. Use the "Tab" key or
"Shift" key + "Tab" key to move through the fill-in-the-blank boxes.
Someone from the CCSI Support Team will contact you within the next 2 to 4 hours.
*Please note, if this form is submitted successfully, you will return to
the CCSI Support page.
Thank You, The CCSI Support Team
PERTINENT INFO
TYPE OF COMPUTER:
OPERATING SYSTEM:
HAVE YOU REBOOTED?
*To Reboot: Shut the computer down, turn
off the power
to the computer, wait 60 seconds, then turn on the power to the computer.
NOTE: If you are answering "NO"
to this question, please know that rebooting can often cure problems
with your computer, and you will most likely be asked to reboot before
troubleshooting can begin. So please reboot and see if the problem still persists before
completing this form.
USER INFO
DATE:
TIME:
YOUR NAME:
LOGIN NAME
(i.e. jsmith):
PHONE #
(w/extension):
EMAIL ADDRESS:
YOUR COMPANY:
COMPUTER LOCATION:
OFFICE:
(the office in which the computer with the problem is
located, i.e. Room 323 )
DESCRIPTION OF PROBLEM
PROBLEM:
(Please enter a complete description of your problem here.)
PROGRAMS:
(Please enter what program or programs you were using when
the problem occurred.)
CAUSE:
(Please describe the exact steps that caused your problem.)
